TERMS & CONDITION OF SALE

PRICES -  Prices and terms of sale are subject to change without notice. Invoice amounts will be at price in effect at time of shipment. All orders are subject to acceptance at our Mechanicsburg, PA office.

MINIMUM ORDER -  $25.00

TERMS OF SALE - 2/10 NET 30 
Payment by credit card after shipment/pick up is subject to 3% credit card transaction fee.

                                            FREIGHT TERMS

Freight prepaid and allowed to one location per shipment within the continental United States. FOB Mechanicsburg, Penn. FFA applies to orders shipped complete only.

 Qualifying FFA Equipment: 18 Units + 

  • Softeners 
  • Filters 
  • UV Disinfection Systems
    Excludes orders less than 18 units and any combination of resin, media, or chemicals.

Other Exclusions:

  • Orders requiring multiple shipments to fill backordered items 
  • Order revisions that require multiple shipments 
  • Orders shipped partially at request of customer

Note : Neutralizing systems are shipped with gravel only. Any calcite order separately will be freight allowed up to the aggregate total cubic foot volume of the neutralizing filters that are shipped with equipment on prepaid orders. Other equipment is shipped complete with resins/medias.

FREIGHT CLAIMS 
The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of our shipment by the transportation company is acknowledged that the articles delivered to them were in good condition and properly packaged. 

SHORTAGES & SHIPPING ERRORS 

All shortages and shipping errors must be reported within 10 days of receipt. Compare number of cartons delivered with quantity shown on your freight bill. If shortages are evident, have driver note shortage. If missing items are not delivered within a few days, contact carrier, and notify ATS for replacement.

FILING CLAIMS 

ALL CLAIMS FOR LOSS OR DAMAGE MUST BE FILED WITH THE DELIVERING CARRIER WITHIN 15 DAYS OF RECEIPT OF SHIPMENT. 

Then notify ATS so that we are aware of the situation. We will be happy to assist with your claim.

Note: DO NOT return damaged merchandise, without prior written  authorization, as the carrier may take title to it after settling claim. 

​

MERCHANDISE CANNOT BE RETURNED WITHOUT PRIOR AUTHORIZATION. SHIPMENTS WITHOUT PRIOR APPROVAL WILL BE REFUSED. All material must be new, unused, in original container and not obsolete. Multiple part assemblies must be returned complete, otherwise credit will not be allowed. Any merchandise returned for credit or exchange when the error is not ours will be subject to a 25% restocking charge plus cost for replacement of any items damaged in shipment and packaging materials. Contact ATS for return merchandise authorization number while providing model and serial numbers of any equipment to be returned. MATERIAL MUST BE RETURNED FREIGHTPREPAID, NO MORE THAN 30 DAYS FROM RECEIPT OF AUTHORIZATION, AND 60 DAYS FROM RECEIPT OF ORIGINAL SHIPMENT.

WARRANTY

All products are warranted against defects in manufacturing and workmanship. We will repair, replace, or otherwise make operable any part or parts and return to the dealer without charge, providing the owner’s obligations have been met. We are only responsible for repair or replacement of defective components during the warranty period (i.e., an assembly that has replacement or repairable parts will not be replaced in its entirety - only the defective parts under the condition of the manufacturer’s warranty). When items are returned under warranty, a return goods authorization is required. Shipments must be addressed to the WARRANTY DEPARTMENT and contain a full description of the problem. Upon completion of warranty work, the item will be returned with transportation charges prepaid. If after inspection we determine the item is not covered under our warranty, we will notify the customer for disposition before any action is taken.

Aqua Treatment Service, Inc.
194 Hempt Road

Mechanicsburg, PA 17050

Phone:                         Fax:

(717) 697-4998               (717) 697-5035

(800) 224-7476               (800) 787-0197